For any specific problem or technical information, emd technologies’ customer service department can be contacted from 8:30 am to 5:00 pm, Eastern Time :

• Phone:    450.491.2100 or 1.888.491.2100 (toll-free)
• Fax    :    450.491.4138
• E-mail :    Customer Support

Please, have the following information ready before calling for support:

• Detailed description of the problem, specific message at the console, operative mode, technique parameters.
• Conditions in which this problem could be reproduced.
• Generator hardware and software configuration (Continuous or Pulsed Fluoro, Power output, optional boards installed..).
• Part number and revision number of the installed software or firmware set. This can be obtained in the following manner:
  

  • For an EPS 45-80 High-Voltage generator:
    
    • Using the Epsilon PC Tools =>
      
      • Connect the PC to the generator and launch the Epsilon PC Tools program.
      • Start the communication between the console and the generator using "Transfer" and "Connect".
      • Use Tools and Service menu to enable the Diagnostic module and select History Log tab.
        
        i It is a good idea to do a Query and obtain a further 
            description of the fault (Description, code and data).
    • Using the Epsilon Operator Console, press Fault Reset key, select "System"/"Monitor"/“Soft Rev” and use the Arrow-up and Arrow-down keys to obtain the different firmware numbers & revisions.
  • For a CPX 3100CV Constant Potential High-Voltage generator:
    
    • Set the generator in service mode:
      
      • Turn off the power to the generator by pressing the [Power OFF] key.
      • Depress the [Focal Spot] key and press at the same time the [Power ON] key.
      • After two seconds, release both keys.
    • Enter your code number and press [Enter] selection key.
    • Select “Field Service” and then “Soft. Version” options.